IT Support Engineer

IT Support Engineer focuses on our it support engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best.

What the role involves

• Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best.
• Supporting end-user equipment and your building’s IT infrastructure.
• Help with key network projects, like the IT setup of new Amazon buildings.
• Be based Onsite and will travel to other operational sites in your country, and potentially internationally, several times a month.
• As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues.
• Use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure.

Skills and requirements

• Bachelor's degree in computer science, engineering, mathematics or equivalent.
• Experience troubleshooting in a multi-user high availability environment.
• Experience in IT client, server, and network service delivery.
• Experience with networking technology (TCP/IP, subnetting, DNS and DHCP).

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling